Frequently asked questions
The questions we get asked most often, answered straight.
What is SYSPRO ERP and how can it benefit my business?
SYSPRO is an ERP built specifically for manufacturers and distributors. It brings production, inventory, financials and distribution into one system, so decisions get made off one set of numbers instead of five spreadsheets.
How long does a typical SYSPRO implementation take?
A focused implementation runs 3–6 months; a broad, multi-module rollout runs 6–12. We scope against your actual complexity and give you a timeline you can plan around rather than an optimistic one.
Do you provide training for our staff?
Yes. Training during implementation, ongoing sessions as your team changes, and focused training when new modules or features land. It's built around your configuration, not a generic course.
What support do you offer after go-live?
A named support team on a documented SLA: 30-minute response on critical incidents, monthly ticket and hours reporting, root-cause analysis on every critical, and quarterly SLA reviews.
Can SYSPRO integrate with our existing systems?
Yes. We work through e.net business objects and SQL to connect CRM, e-commerce, payment gateways, scanning and reporting layers, and we maintain those integrations through every version upgrade.
What happens to our Crystal Reports?
SYSPRO Crystal Reports is being deprecated in 2027 in favour of Wyn. We deploy Wyn to your QA environment first so users build familiarity early, then migrate reporting across before the deadline forces it.
Which industries do you specialise in?
Manufacturing, distribution, retail, mining and industrial, FMCG, transport and public sector. If you run SYSPRO, sector is rarely the constraint. Configuration is.